hzyz Terms and Conditions — Know Your Rights Before You Play

1 Introduction

Welcome to hzyz. These Terms and Conditions ("Terms") form a legally binding agreement between you ("the Player") and hzyz ("the Platform", "we", "us"). By creating an account, making a deposit, or placing any bet on hzyz, you confirm that you have read, understood, and agreed to these Terms in full.

These Terms apply to all services offered on the hzyz platform, including casino games, sports betting, live dealer games, and any promotional offers. If you do not agree with any part of these Terms, you must not use the hzyz platform.

2 Eligibility

To open and use an hzyz account, you must meet all of the following eligibility requirements at the time of registration and at all times while your account remains active:

• Age: You must be at least 18 years of age. hzyz enforces strict age verification and will request documentation to confirm your age before processing any withdrawal.
• Jurisdiction: You must be accessing hzyz from a jurisdiction where online gaming is not prohibited by local law. It is your responsibility to verify the legal status of online gaming in your location.
• Legal capacity: You must have full legal capacity to enter into a binding agreement. Persons under legal guardianship or those who have been declared legally incapacitated may not register.
• Self-exclusion status: You must not be subject to a self-exclusion order on hzyz or any affiliated platform. Attempting to register while self-excluded is a breach of these Terms.
• One account per person: Each individual may hold only one hzyz account. Duplicate accounts will be closed and any balance may be forfeited.

3 Account Registration

When you register an account on hzyz, you agree to provide accurate, complete, and current information. This includes your full legal name, date of birth, residential address, and a valid mobile number linked to your bKash, Nagad, or Rocket account.

You are responsible for maintaining the accuracy of your account information. If any of your details change — particularly your mobile wallet number — you must update your account immediately by contacting hzyz support.

• Username and password: You are responsible for keeping your login credentials confidential. Do not share your password with anyone. hzyz staff will never ask for your password under any circumstances.
• Account security: Enable two-factor authentication (2FA) on your hzyz account. This adds a critical layer of protection against unauthorised access.
• Suspicious activity: If you suspect your account has been accessed without your authorisation, contact hzyz support immediately at [email protected]. Report the incident before taking any further action on the account.
• Account ownership: Your hzyz account is personal and non-transferable. You may not sell, transfer, or allow another person to use your account.

4 Deposits and Withdrawals

All financial transactions on hzyz are conducted in Bangladeshi Taka (BDT). The platform supports deposits and withdrawals via bKash, Nagad, and Rocket. No foreign currency transactions are accepted, and no currency conversion fees are applied.

• Minimum deposit: ৳100 BDT per transaction.
• Minimum withdrawal: ৳200 BDT per transaction.
• Deposit processing: Deposits are credited to your hzyz balance immediately upon confirmation of the mobile wallet transaction.
• Withdrawal processing: Withdrawals are processed within 10 minutes during normal operating hours. Processing times may extend during periods of high volume or system maintenance.
• Withdrawal verification: The mobile wallet number used for withdrawal must match the number registered on your hzyz account. Withdrawals to third-party accounts are not permitted.
• No fees: hzyz does not charge processing fees on deposits or withdrawals made via bKash, Nagad, or Rocket. The amount you request is the amount you receive.
• Pending withdrawals: Once a withdrawal request is submitted, it cannot be cancelled. Ensure the amount and destination are correct before confirming.

hzyz reserves the right to request additional verification before processing large withdrawals. This is a standard anti-money laundering (AML) measure and is not an indication of any wrongdoing on your part. Cooperation with verification requests is required to release funds.

5 Bonuses and Promotions

hzyz offers a range of bonuses and promotional offers to both new and existing players. All bonuses are subject to the specific terms published on the relevant promotion page, in addition to the general bonus rules set out here.

• Wagering requirements: All bonuses carry a wagering requirement that must be completed before any bonus-derived winnings can be withdrawn. The specific multiplier (e.g., 20x, 30x) is stated on each promotion page.
• Eligible games: Not all games contribute equally to wagering requirements. Slot games typically contribute 100%. Table games and live dealer games may contribute at a lower rate. Check the promotion page for the contribution breakdown.
• Bonus expiry: Bonuses that are not used within the stated validity period will expire and be removed from your account automatically.
• One bonus at a time: Only one bonus can be active on your account at any given time. Activating a new bonus while another is in progress may forfeit the existing bonus.
• Abuse prevention: hzyz monitors accounts for bonus abuse, including the use of multiple accounts to claim the same promotion. Any account found to be abusing the bonus system will be suspended and all associated balances forfeited.
• Right to modify: hzyz reserves the right to modify, suspend, or cancel any promotion at any time. Players will be notified of material changes via the platform or registered email.

6 Game Rules and Fair Play

All games available on hzyz — including Jungle King, Bird Catcher, Dragon Fishing 2, Fortune Horse, Water Polo, Pappu, and Teen Patti Joker — operate using certified random number generator (RNG) technology. Game outcomes are determined independently of any player action, account balance, or previous results.

• Results are final: Once a game round has completed and the result has been displayed, it is final and cannot be reversed except in the case of a verified technical error.
• Technical errors: In the event of a game malfunction or technical error, hzyz reserves the right to void the affected round and return the wagered amount to the player's balance. Winnings generated during a malfunction are not guaranteed.
• Published RTP: The Return to Player (RTP) percentage for each game is published on the game's information page. These figures are verified and represent the long-term statistical return, not a guarantee of individual session results.
• Disconnection policy: If your internet connection drops during a game round, the round will continue to completion on the server. The result will be recorded and your balance updated accordingly when you reconnect.
• Bet limits: Each game has minimum and maximum bet limits. These are displayed within the game interface. Bets outside these limits will not be accepted.

7 Prohibited Conduct

The following actions are strictly prohibited on the hzyz platform. Engaging in any prohibited conduct will result in immediate account suspension, forfeiture of balance, and may be reported to relevant authorities.

• Fraud and money laundering: Using hzyz to launder money, process fraudulent transactions, or conduct any activity that violates anti-money laundering laws is strictly prohibited.
• Collusion: Coordinating with other players to gain an unfair advantage in any game, particularly in live dealer or multiplayer formats, is prohibited.
• Use of bots or automation: Using automated software, bots, scripts, or any third-party tool to interact with hzyz games or the platform interface is prohibited.
• Exploiting software bugs: Deliberately exploiting a software bug, glitch, or error to gain an advantage is prohibited. Any winnings generated through exploitation will be voided.
• Multiple accounts: Creating more than one account per person, whether to claim multiple bonuses or for any other reason, is prohibited.
• Underage gambling: Allowing or facilitating access to hzyz by anyone under the age of 18 is prohibited. This includes sharing your account credentials with a minor.
• Chargebacks: Initiating a chargeback or payment reversal on a deposit made to hzyz is considered fraudulent activity and will result in immediate account closure.

8 Account Suspension and Closure

hzyz reserves the right to suspend, restrict, or permanently close any account at its discretion, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Failure to complete identity verification within the requested timeframe.
• Suspected fraudulent activity, money laundering, or collusion.
• Use of prohibited software or exploitation of game errors.
• Provision of false or misleading information during registration or verification.
• At the player's own request, including self-exclusion requests.

Where an account is closed due to a breach of these Terms, any balance remaining in the account may be forfeited. Where an account is closed at the player's request or for administrative reasons unrelated to misconduct, the remaining balance will be returned to the player's registered mobile wallet after verification.

9 Responsible Gaming

hzyz is committed to promoting responsible gaming. The platform provides a range of tools to help players manage their gaming activity. These tools are available to all registered players at no cost and can be activated at any time from the account settings page.

• Deposit limits: Set daily, weekly, or monthly deposit caps. Once set, limits cannot be increased for 24 hours. Decreases take effect immediately.
• Session time reminders: Configure notifications to alert you after a set period of play.
• Self-exclusion: Temporarily or permanently restrict access to your hzyz account. Self-exclusion takes effect immediately and cannot be reversed during the exclusion period.
• Reality checks: View your session history, total deposits, total withdrawals, and net gaming position at any time from your account dashboard.

If you are concerned about your gaming habits or those of someone you know, please visit the hzyz Responsible Gaming page for detailed guidance and support resources. The hzyz support team is available 24/7 to assist with setting limits or initiating self-exclusion.

10 Privacy and Data Protection

hzyz collects and processes personal data in accordance with its Privacy Policy. By registering an account, you consent to the collection and use of your personal data as described in that policy.

• Data collected: Name, date of birth, address, mobile number, payment details, and gaming activity records.
• Purpose of collection: Account management, identity verification, payment processing, fraud prevention, and regulatory compliance.
• Data security: All personal data is stored on encrypted servers. Financial transactions are processed over secure, encrypted connections.
• Third-party sharing: hzyz does not sell personal data to third parties. Data may be shared with payment processors and regulatory bodies as required by law.

11 Limitation of Liability

hzyz provides its platform on an "as is" basis. While the platform makes every effort to ensure continuous availability and accurate game results, it cannot guarantee uninterrupted service.

• hzyz is not liable for losses arising from internet connectivity issues on the player's side.
• hzyz is not liable for losses arising from the player's failure to read and understand game rules or bonus terms.
• hzyz is not liable for indirect, consequential, or incidental losses of any kind.
• In the event of a verified platform error, hzyz's maximum liability is limited to the return of the wagered amount for the affected round.

12 Changes to These Terms

hzyz reserves the right to update or modify these Terms and Conditions at any time. Material changes will be communicated to registered players via the platform notification system or the email address on file.

Continued use of the hzyz platform after the effective date of any changes constitutes acceptance of the updated Terms. If you do not agree with the updated Terms, you must stop using the platform and request account closure.

The current version of these Terms is always available on this page. The effective date at the top of this page reflects the date of the most recent update.

13 Contact Us

If you have any questions about these Terms and Conditions, or if you need to raise a dispute or complaint, please contact the hzyz support team through any of the following channels:

• Email: [email protected] — responses within 2 hours during operating hours.
• Live Chat: Available 24/7 directly from the hzyz platform.
• FAQ: Visit the hzyz FAQ page for answers to common questions about accounts, payments, and games.

hzyz aims to resolve all complaints within 5 business days. For disputes that cannot be resolved through direct contact, hzyz will provide details of the applicable escalation process upon request.