hzyz is built for entertainment. We want every Bangladesh player to enjoy the platform without it ever becoming a problem. That is why responsible gaming is not just a page on our site — it is built into every part of how hzyz operates.
Important: Gambling is for adults aged 18 and over only. If you feel your gaming is out of control, contact hzyz support at [email protected] immediately — help is available 24/7, free of charge.
Responsible gaming means playing on hzyz in a way that stays fun, affordable, and under your control. It means knowing your limits before you start, sticking to a budget you are comfortable with, and treating every session as entertainment — not as a way to make money or recover losses.
At hzyz, we believe that the best gaming experience is one where you are always in the driver's seat. That is why we have built a full suite of responsible gaming tools directly into the platform — free to use, easy to activate, and effective from the moment you turn them on.
Problem gambling is a real issue that can affect anyone, regardless of how experienced they are. The signs are not always obvious at first. That is why hzyz actively monitors player behaviour and reaches out when patterns suggest a player may need support — before things escalate.
Our promise: hzyz will never pressure you to keep playing, increase your deposits, or ignore a self-exclusion request. Your wellbeing always comes before platform revenue. That is not just a policy — it is how we operate every day.
Every one of these features is built into your hzyz account and available at no cost. No forms, no waiting — just instant protection when you need it.
Set a daily, weekly, or monthly deposit cap on your hzyz account. Once the limit is reached, no further deposits are accepted until the period resets. Lowering a limit takes effect immediately; raising one requires a 7-day cooling-off period.
Tell hzyz how long you want to play in a single session. When your time is up, you will receive a clear notification and the option to log out. This simple tool helps prevent the kind of extended sessions that can lead to impulsive decisions.
Need a short break without fully closing your account? Activate a cool-off period of 24 hours, 7 days, or 30 days. During this time your account is suspended and you cannot log in, deposit, or place bets on hzyz.
If you feel you need a longer break, hzyz offers self-exclusion periods of 6 months, 1 year, or permanent exclusion. Once activated, your account is locked and all marketing communications are stopped immediately. This cannot be reversed during the exclusion period.
Set a maximum amount you are willing to lose over a defined period. hzyz will automatically restrict further play once your loss limit is reached. This is one of the most effective tools for keeping your gaming within a budget you are genuinely comfortable with.
Enable periodic on-screen reminders that show how long you have been playing and how much you have wagered in the current session. Reality checks are a gentle nudge to step back, reassess, and decide whether you want to continue playing on hzyz.
Every responsible gaming tool on hzyz is accessible directly from your account settings. Here is how to get started in four simple steps.
Open the hzyz app or visit hzyz.app and log in to your account using your registered mobile number and password.
Step OneTap your profile icon in the top right corner and select "Account Settings" from the dropdown menu.
Step TwoFind the "Responsible Gaming" section in your settings. All available tools — limits, cool-off, self-exclusion — are listed here with clear descriptions.
Step ThreeChoose the tool you want, set your preferred parameters, and confirm. Most tools take effect within seconds. You will receive a confirmation via SMS.
Instant EffectMost players on hzyz enjoy the platform without any issues. But it is worth checking in with yourself from time to time. Problem gambling does not always look dramatic — it often starts with small changes in behaviour that are easy to overlook.
Use the checklist on the right as a quick self-assessment. If you find yourself agreeing with several of these statements, it may be time to use one of hzyz's responsible gaming tools or reach out to our support team for a confidential conversation.
No judgment here: Reaching out to hzyz support about a gambling concern is completely confidential. Our team is trained to help, not to judge. Your account will not be penalised for asking for help — in fact, we encourage it.
Remember: Responsible gaming on hzyz means playing for fun, not to chase losses or solve financial problems. If gaming stops feeling fun, that is the clearest sign it is time to take a break.
Tick any statements that apply to you. This is for your own awareness — no data is recorded.
I have spent more money on hzyz than I originally planned to in a single session.
I have tried to win back money I lost by placing more bets — chasing losses.
I have borrowed money or used bill money to fund my gaming on hzyz.
I have felt anxious, irritable, or restless when I was not able to play.
I have hidden my gaming activity from family members or close friends.
Gaming has started to affect my work, studies, sleep, or personal relationships.
I have tried to stop or cut back on gaming but found it difficult to do so.
If you ticked two or more: Consider activating a deposit limit or cool-off period on hzyz right now. If you ticked four or more, please contact our support team at [email protected] for a confidential conversation.
hzyz takes responsible gaming seriously — not because we have to, but because we genuinely care about the players who use our platform. Every feature, every tool, and every policy described on this page reflects a real commitment to making sure that gaming on hzyz remains a positive experience for everyone in Bangladesh.
Gaming should always be a form of entertainment. When you open the hzyz app, you should feel the same way you feel when you sit down to watch a cricket match or play a game with friends — relaxed, engaged, and in control. The moment it starts to feel like an obligation, a source of stress, or a financial necessity, something has gone wrong. That is the line hzyz is committed to helping you never cross.
Problem gambling is not about how much money you spend or how often you play. It is about whether gaming is causing harm in your life — financial, emotional, or social. A person who bets a small amount every day but feels compelled to do so, hides it from their family, and feels anxious when they cannot play is experiencing problem gambling just as much as someone who loses large sums.
The good news is that problem gambling is treatable, and the earlier you recognise the signs, the easier it is to address. hzyz is here to support you at every stage — whether that means setting a simple deposit limit today or activating a full self-exclusion if things have gone further than you would like.
hzyz uses automated monitoring tools to identify patterns that may indicate a player is experiencing difficulties. These include sudden increases in deposit frequency, extended unbroken gaming sessions, rapid escalation of bet sizes, and repeated attempts to deposit after reaching a limit.
When these patterns are detected, the hzyz responsible gaming team may reach out proactively — via in-app notification, SMS, or email — to check in and remind the player of the tools available to them. This outreach is never judgmental and is always optional to engage with. However, in cases where the platform believes a player is at serious risk, hzyz reserves the right to apply temporary restrictions to protect the player's wellbeing.
hzyz operates a strict 18+ policy. Age verification is required at registration and again before any withdrawal is processed. If hzyz discovers that a player is under 18, the account is immediately closed, all funds are returned, and the matter is escalated to our compliance team.
If you share a device with younger family members, we strongly recommend using the device's built-in parental controls to prevent access to the hzyz app or website. You should also never share your hzyz login credentials with anyone, including family members.
One of the most important principles of responsible gaming on hzyz is to only ever play with money you can genuinely afford to lose. Before you deposit, ask yourself: if this money disappeared completely, would it affect my ability to pay rent, buy food, or cover essential bills? If the answer is yes, that money should not be used for gaming.
hzyz recommends treating your gaming budget the same way you treat any other entertainment budget — set it in advance, stick to it, and do not top it up if you run out. The deposit limit tool is the most effective way to enforce this discipline automatically, without relying on willpower alone.
A note on winning streaks: A winning streak on hzyz is exciting, but it is important to remember that all games involve chance. Past wins do not predict future results. If you find yourself increasing your bets because you are "on a roll", that is a good moment to pause and use the reality check feature.
If you feel that your gaming has become a serious problem, hzyz support is always your first point of contact — but we also encourage you to seek professional help. Talking to a trusted friend, family member, or counsellor about what you are experiencing can make a significant difference. You do not have to deal with this alone, and reaching out is a sign of strength, not weakness.
To contact the hzyz responsible gaming team directly, email [email protected] with the subject line "Responsible Gaming" and a member of our dedicated team will respond within 2 hours during operating hours.